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Site regulations

Site's Policy

Hi gorgeous, we are really happy to host you on the LOVE & LIBBY online store, an online store for selling fashion and home styling


These regulations are an agreement between you, the surfer and/or the viewer and/or the user of the website or the information contained therein and the website belonging to LIBBY RETAIL FASHION GROUP (51672590) 42 Natan Alterman Street, Tel Aviv (hereinafter: " the company" ).


This agreement is binding in all respects.


Please read it carefully and carefully.


Each and every user of the site may at any time contact the site administration via the contact tab on the site to receive clarifications on the regulations and terms of use of the site.



Terms of Use

The terms of use of the website below define, among other things, the manner of using the website as well as regulate the manner of ordering products through the website. Read them carefully and carefully, as they constitute a binding agreement between you and the business. The terms are worded in the female language for convenience purposes only, and they also refer to the male and vice versa. Your use of the website constitutes consent to the terms of this regulation and the other terms that appear or will appear on the website at the time of your use. If you do not agree to any of the terms of the regulations and/or the additional conditions on the website, you are asked to refrain from making any use of the website of any kind, including registering on the website, joining the customer club and/or purchasing products through the website. In any case of publication of instructions, which contradict the provisions of these regulations, the provisions of these regulations will prevail. The meaning of the word "action" in these regulations is - any action carried out in order to purchase a product and/or another service offered on the website. If you are a minor (under the age of 18) or someone who needs permission from a third party in order to perform a legal action - you declare and confirm that you have received the consent of your parents, guardians, and/or a third party as mentioned above to perform any action and use the website. To carry out operations on the website, each user who has an e-mail (e-mail) on the Internet and a credit card that can be settled by one of the credit companies operating in Israel legally, and valid on the day of the operation, will be given. Performing an action on the website, including providing credit card information, inquiries and other actions, can also be performed by phone. The phone number and hours of operation can be found under "Contact" on the website. The terms of these regulations may change from time to time and the business owner reserves her right to update and/or change and/or cancel them, at her sole discretion. Please be sure to keep up to date with the regulations. Wherever the owner of the business is specified in these regulations, the reference is also to whom it represents.


The purchase process

In order to make a purchase on the site you must go to "secure purchase". Ordering products through the website does not require registration to the website using the registration form. Anyone can contact us via email or phone number listed under "Contact" on the website. Product purchases can also be made by phone order by clicking on the "phone order" button on the website. We promise to get back to you within two working days for the purpose of making the purchase over the phone. At the end of the purchase procedure, you will receive an initial notification by email that your order details have been received (purchase confirmation). The purchase confirmation is a reference that your order details have been entered into the system. In the event that it turns out that the product ordered by you is sold out after you have been given a purchase confirmation, your money will be forfeited. In order for us to be able to provide you with the products you ordered, your order must be received and recorded by us in a proper and orderly manner, containing all the details required for the delivery of the products and your billing. If you do not receive a purchase confirmation within two days of making it - it must be assumed that there has been a malfunction, therefore we recommend that you contact us using one of the contact details that appear under "Contact" on the website. In the event that there is a disruption and/or error in the description of the product and/or service, in their image, description, price or any other detail, the company will be entitled to cancel your purchase and you will not be charged any payment for the canceled order. In the case of returning a product due to incorrect details provided by you, the company will be entitled to charge you for any payment that it incurs as a result, including payment for shipping and handling fees. Make sure to fill in accurate and up-to-date details. Entering accurate details here is solely your responsibility. The company will be entitled to change the prices of the products and the handling and shipping fees from time to time. In the event of not receiving the product by the delivery deadline as defined in the "Shipping methods and costs" tab on the website, the company must be notified in writing within 48 hours of the delivery deadline to the email address listed on the website under "Contact.

Data Security

The company takes the best accepted precautions in order to preserve as much as possible the confidentiality of the information and the privacy of its customers and implements the most advanced systems and procedures to secure the information of the customers and all users of the website, including the use of the SSL protocol to encrypt the information and other measures. All the data entered by the users into the website's computer system, are not saved on the website but are transferred to a third party clearing company that complies with the PCI standard of the credit companies.

In cases that are not under the control and/or result from force majeure, the company will not be responsible for any damage of any kind and type, indirect and/or direct, caused to the customer and/or someone on his behalf, if this information is lost or reaches a hostile party and/or is used without authorization . The company undertakes not to use the customer details registered on the website except for the purpose for which they were provided. The company undertakes not to transfer customer information to a third party (other than credit companies) without their approval.


Supply and deliveries

The instructions of this regulation regarding "supply and deliveries" are in addition to the instructions that appear on the website under the "Shipping methods and costs" tab. The shipping fee will be paid with the payment for the product according to the shipping fee cost that appears on the website under the "Shipping Methods and Costs" tab. The company undertakes to make every effort to deliver the order within the delivery time to the requested destination detailed on the website.

In cases where the company is unable to deliver the product on the delivery date, a new delivery date will be agreed upon with you in advance

The delivery times of the products are business days from Sunday to Thursday, excluding Fridays, Saturdays, holiday eves, holidays, holidays.

When delivering the product, the company may request the presence of the credit card holder at the time of delivery of the product, and/or the presentation of the credit card holder's identity card and/or the credit card holder's signature on a voucher as a condition for delivering the product

The company will not be responsible for a delay in delivering the product in any case beyond its control, including the following cases

A. Force majeure and without prejudice to the generality of the above, war, epidemic, hostilities, state of emergency and natural disasters

B. A strike at suppliers of services or goods needed to produce supplies and/or transport the products

C. For any reason related to the mission operation


Cancellation of purchase/exchange of products/damaged products

The instructions of this regulation regarding: "cancellation of purchase/exchange of products/defective products" are in addition to the instructions that appear on the website under the tab "exchanges, returns and cancellations of purchases"

Cancellation of purchase

You can cancel a product order starting from the moment the order is placed (cancellation on the spot) and up to 14 business days from the moment the shipment is received along with the purchase invoice. And everything is subject to the provisions of the Consumer Protection Law 1981 (hereinafter: the "Consumer Protection Law") and the regulations in our view cancellation of an order will only be done by telephone and an explanation of the reason for the return. Cancellation of an order will be possible in accordance with the instructions below and according to any law.

A. Cancellation before delivery - cancellation of an order before it is sent by the company. Upon cancellation of the order, the money paid for it will be returned to the customer

B. Cancellation after delivery - cancellation of an order after the product has already been shipped, provided that the customer has returned the purchase to the company address indicated in these regulations below, the product is closed in its original packaging, it has not been used, the product is without damage, and/or defect and/or body odors and / or perfume and that no use is made of it. A returned product that does not meet the above requirements will not entitle the customer to a refund and/or any other credit. In any cancellation, the customer will bear the cost of the shipping fees. The orderer will be credited only after receiving the goods

The credit will always be carried out under the same conditions in which the transaction was charged and to the means of payment from which the transaction was carried out

Credits from the credit card company - the credit will be transferred to the credit card on which the order was placed. 5% of the transaction value is non-refundable. The credit will be transferred to the buyer's credit card according to the schedules of the credit company/PayPal. It is clarified that no refund will be given for any other item that was used to exchange products

Exchange of an item will be possible only up to 4 days from the day of receiving the shipment, along with a purchase invoice

In case of exchanging a product, its value will be equal to the value of the product's price at the checkout on the day of the exchange and not its price on the day of purchase. Delivery of the item in case of exchange or return at the customer's expense.

Defective products If the customer did not notify the company of any defect in the product within 48 hours of receiving it, this constitutes notification that no defect occurred and the customer and/or the customer will not have any claim against the company and/or anyone on its behalf regarding the existence of any defect in the product. There is no responsibility for the loss and/or falling of stones, buckles, etc. attached to general products

The company will be entitled to cancel a transaction or order in whole or in part in the following cases:

A. A pen error was made either in the price of the product or in the description of the product

B. If it turns out that there was a communication malfunction and/or a technical problem that prevented the users of the website from using the website properly

C. In case of force majeure, act of war, hostility, terrorism, state of emergency, epidemic and/or anything else that would prevent a proper sale

D. The product is out of stock

E. It is not possible to make a mission to deliver the product

Notice of order cancellation will be delivered to buyers by phone and/or email to the address specified on the registration page

The company and/or anyone on its behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the customer and/or a third party, including financial damage for canceling the order and/or returning the product according to the provisions of this chapter



The website and the content that appears on it, including the website design, drawings, designs, illustrations, music, photographs, images, maps, video clips, audio clips, text, graphics, etc. (hereinafter the "information") are protected by the copyright laws of the State of Israel , international treaties and copyright laws of other countries. The user is prohibited from making changes, copying, publishing, distributing, transmitting, displaying, duplicating, issuing a license, creating derivative works or selling any part of the information contained in the website without the prior written and express consent of the company

All intellectual property rights, including copyrights, models, photographs, methods and trade secrets, are the property of the company only. These rights apply, among other things, to the data on the site, including the list of products, the description and design of the clothes, jewelry, home accessories, etc. and any other detail related to its operation

You may not make any commercial use of the data published on the website without obtaining the company's prior written consent.

Do not use any data published on the website for the purpose of displaying it on the website or any other service, without obtaining the company's prior written consent and subject to the terms of that consent (if given)

The domain name of the site, the trademarks (whether registered or not) are all the property of the company only. They may not be used without obtaining her prior written consent.

To the extent that there are trademarks (including photos, drawings, etc.) submitted for publication by the companies offering products and services for sale on the site, because then the trademarks are the property of those companies and may not be used without their consent.

Company responsibility

The company and/or the management of the site and/or anyone on their behalf will not be responsible and will not bear any direct, indirect, consequential or special damage caused to the user and/or to a third party, as a result of use or purchase through the site, other than according to these regulations - the cause of action will be Whatever the case - including loss of income and/or loss of profit caused by any reason, then the company reserves the right to cancel the specific order

A pen error was made in the product description, this will not obligate the company and/or the website management and/or anyone on their behalf

The images of the products on the website are for illustration purposes only and there may be differences between the images displayed on the website, some or all, and the actual products sold

In any case, the company will not bear any responsibility that exceeds the value of the purchased product, as well as any damage that is not direct and/or consequential damage

The company is not responsible for any use made by the user that is not in accordance with the instructions of the manufacturer and/or the company, including washing instructions and/or any other use of the dresses

The company does not undertake to keep in stock all the models and/or clothes whose pictures appear in the store. In addition, the company and/or the website management and/or someone on their behalf does everything in its power to ensure that the information displayed on the website is the most complete and accurate information, but it is made clear that, in good faith, inaccuracies or errors may appear in it and the company and/or the website management and/or someone on their behalf You will not bear any responsibility arising from them or related to them

The company and/or the management of the website and/or anyone on their behalf will not bear any responsibility for any unauthorized use, misuse, illegal use and/or fraudulent use by a third party of the credit card you used to perform an action on the website

The company will not be responsible for any damage, direct, indirect, consequential or incidental due to access to the website and its use or due to any prevention of access or use of the website, for any reason whatsoever (including contractual and/or tortious reasons). The use of the site is done at the user's sole responsibility and it is clarified that the company is not responsible for any information that is uploaded by external users

The company is not responsible for any damage, including due to "viruses" and/or malfunctions and/or software applications of any kind, to the user's computer equipment or any other property of the user, caused by accessing, surfing or using the website, including due to downloading information from the website.

The service on the website can be used as is ("AS IS")

The website as a whole, including all the information that appears on it and the software that underlies it, are offered to the public as they are (As Is). Although, the company intends for the information to be true and accurate, however, the information may not be complete and, alternatively, there may have been technical or other errors in the information. The company is not responsible for inaccuracies, or mistakes made in relation to the information. The company hereby clarifies that the information contained on the website is for general and informative purposes only and does not constitute a recommendation and/or opinion and/or offer to purchase any product or provide any service, and therefore the user is aware and agrees that any reliance on statements, positions, advice or any information Others shown on the site are made at the user's discretion and sole responsibility. In the event that a mistake was made in the price of a product or service, this mistake will not bind the company, and in any case the price in the company's stores will be the determining factor. It is possible that some of the information originates from third parties, of course the company has no responsibility for such information, and the company does not guarantee the accuracy of this information. The sole responsibility will apply to the third parties or to the user himself. Features, models, design, colors or appearance of products described or displayed on the website, including any image or presentation of a product included on the website, are for illustrative purposes only, unless expressly stated otherwise

The company makes sure to take the usual precautions in order to secure the site and also makes every effort to act for the satisfaction of its customers. Also, the company does not guarantee that the service on the site will not be interrupted, will be provided as usual without interruptions, will take place safely and without errors, and/or will be immune from access Unauthorized access to the site's computers, damages, breakdowns, malfunctions - including malfunctions in the hardware, software or communication lines to the site - at the sub-suppliers, and/or anyone on their behalf.


The website may include links and/or references to websites that are not and/or referred to operated by the company. The company will not be held responsible for the linked websites and a link to any website should not be considered a recommendation for that website. The links are intended solely for the convenience and information of the users. The company may at his sole discretion to remove any link from the site and/or add additional links.

The user undertakes not to upload and/or transmit and/or distribute and/or publish information or other material that includes a virus or software that may damage the company's computer systems and/or that may damage and/or limit and/or prevent others from using it, and not to do any Commercial use of information and/or falsifying it and/or changing it and/or deleting it and/or uploading and/or publishing any information it contains to be threatening, offensive, insulting, private and racist.

The user undertakes to indemnify and compensate the company for any damage, direct or indirect, and/or any expense incurred by the company in connection with a claim and/or demand and/or damage resulting from non-compliance with the provisions of these regulations.

The company reserves the exclusive right to immediately terminate the user's use of the website, at any time, in which the user has violated the terms of these regulations and/or any law and/or other instruction/ and/or if the company decides that the user has made unreasonable or inappropriate use on the site. In these cases, the company will not be responsible for any loss and/or expense and/or damage, including emotional distress caused to the user.

A user who provides his details on the website, does so according to his discretion and free will and without thereby imposing any obligation on the company.

The company reserves the right to refuse to grant access to this website or any part of it to any user at its sole discretion and without any prior notice.

There is a possibility of a price difference between the website and the chain stores.

The company may assign its rights according to these terms of use to any third party as it deems appropriate and without any obligation on the part of the company to publish the assignment, as stated, on the website.

The personal data provided by the member upon joining the newsletter, will remain in the hands of Adi Mizrahi and Love & Libby and/or anyone on his behalf who will not use it except for the purpose of contacting the members, managing and operating the site's customer club and email or SMS marketing operations carried out by Love & my heart

Law and judgment

The law applicable to your order and these regulations is Israeli law only. The unique jurisdiction for any matter and dispute is given to the competent courts in the Tel Aviv District only.